We seldom cancel bookings by our clients. However we reserve the right to do so. Any confirmation less than 2 months shall not be cancelled unless unexpected / unusual circumstances (such as war within the country you intend to visit) beyond our control. Where cancellation of your holiday, in case of your failure to pay up or as a result of force majeure, we shall offer you’re an alternative vacation with a similar standard with the one you had booked before provided there is one available at the time. In case you have chosen one that is more expensive than your original holiday, you will be asked to pay the difference. However if it is cheaper, we shall refund you the difference.
You are entitled to a full refund except money paid for gorilla permits, which we can later pass to you in case the Uganda Wildlife Authority refunds it. We can not whatsoever bear expenses, costs or losses resulting from your cancellation.
A cancellation of a vacation in respect of any person in your party is likely, if, in our opinion or the opinion of any other person in authority, the behavior of the person(s) concerned is believed or suspected to cause trouble, annoyance, or distress to the third party. In such a situation we shall uncompromisingly evict such a visitor from any accommodation and require him/her to quit immediately thus forfeiting any of our services. Such a termination of our services does not warrant any refund or any other remedy on our part.
Cancellations By You
In case you intend to cancel your holiday with us, you shall have to write to us. Unless we receive a copy of your communication in writing, we can not confirm your cancellation. To avoid losses caused by your cancellation since reselling your holiday may be impossible, cancellation fees, excluding insurance, will be levied per person as follows:
Cancellation charge shall be a % age of the total price where applicable.
Cancellations here below shall be treated against the total cost of the safari booked as follows:
101 days and more, 20%
61-100 days 30% of the safari cost
46-60 days 50% of safari cost
16-45 days 80% of safari cost
0-15 days 100% of safari cost
Note: Cancellation fees are effective from the date your written notification is received at Africa Adventure Tours Ltd.
We shall attend to all complaints of any nature either directly from you or indirectly from our tour representative or service supplier. Our motto is: “The Client is the king”. We shall be in position to respond appropriately to any of your complaint or dissatisfaction as long as we can receive your report not later than 21 days after completion of your holiday. This gives us enough time to investigate your case and respond appropriately. Failure to lodge in your complaint within such a time limit, we shall not be held liable.
It is regrettable that we cannot bear liability or compensate where the performance or proper performance of our obligations is hampered or affected by any event which we or our supplier of the service(s) in question could not, even with all due care, foresee or avoid. Events such as war or threat of war, civil strife riots, unexpected government actions including legislations, ordinances and decrees; terrorism, industrial disputes, extreme weather conditions, natural or nuclear disaster, epidemics fire, road closures, pilferage, quarantines, dangers incident to sea, land and air travel, and other similar incidents beyond our control.
Some of the services we offer are acquired from independent suppliers who may not be within our control. Services such as hotel accommodations, restaurant services, transportation, medical evacuation services etc. are supplied by other service providers. Thus we are not liable for any death, property damage, loss or personal injury resulting from acts or omissions accruing from such independent suppliers who are not within our control.
We reserve the right to make changes in pricing of an itinerary or service in response to economic changes (depreciation or appreciation of the local currency against the Dollar) as the case may be at any time. We also reserve the right to refuse or fail to retain any member or person in a tour team if his / her presence may jeopardize the security or proper enjoyment of a holiday in question and to pass on to the tour members any loss or expenditure resulting from delays or events beyond our control.
Some of the activities we offer in addition to the agreed upon itinerary are optional. Some activities carry with them an inherent risk of personal injury. In such circumstances we don’t guarantee your personal safety. If you choose to engage in optional activities, you do it at your own risk. We merely Endeavour to minimize the risks involved.
Optional activities, we offer include but not limited to:
Kayaking, bungee-jumping and white water rafting
- Mountain climbing adventure
- Chimpanzee trekking
- Gorilla trekking
- Balloon safaris
- Nature walk